Refund Policy — Foodomaa Licence
Software licences are digital goods, so the rules are different from a physical product. Here is exactly what is refundable and what is not.
1. Before delivery
If you cancel before we send the download link and licence, you receive a full refund, no questions asked. Because delivery normally happens within one business day, this window is short — tell us as soon as you change your mind.
2. After delivery
Once the download has been sent, the product cannot be returned. We will still refund you in these cases:
- The software materially fails to perform a function described on this website, and we cannot fix it within 14 days of your written report.
- We cannot deliver a working installation within 30 days for reasons within our control.
- A duplicate or accidental charge occurred.
We may ask you to reproduce the fault, provide access to the installation, or accept a fix instead of a refund. If a fix resolves the issue, the refund request is considered closed.
3. What is not refundable
- Change of mind after the download has been sent.
- Features the product does not claim to have. Check the live demo and ask before buying.
- Issues caused by your server, hosting, domain, SSL, email or third-party services.
- Issues caused by modifications you or a third party made to the code.
- Third-party fees already incurred — gateway fees, SMS credits, app-store fees, payment-provider charges.
- Custom development, branding work or migration services already performed.
- Requests made more than 30 days after delivery.
4. How to request a refund
Email [email protected] with the subject “Refund request”, the email address used for the purchase, the order reference if you have it, and a description of the problem. If it is a defect, include screenshots and steps to reproduce.
5. How long it takes
We reply within two business days. Approved refunds are issued to the original payment method within 5–10 business days; your bank or payment provider may add a few days. Any fees charged by the payment provider are deducted where they are not recoverable by us.
6. Chargebacks
Please contact us before opening a chargeback. A chargeback freezes the transaction and usually takes longer than a direct refund. If a chargeback is raised without contacting us first, we may suspend support until it is resolved.
7. Statutory rights
Nothing in this policy limits rights you have under mandatory consumer law in your country. Where such law gives you a stronger right to a refund, that right applies.